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If your Echo or Alexa device won’t turn on, it’s often due to a simple power or hardware issue that can be resolved quickly. First, check the power connection. Make sure the power adapter is securely plugged into both the Echo device and a working wall outlet. Avoid using power strips or extension cords during testing, and try a different outlet to rule out electrical issues. If there’s still no sign of life—no lights, no sound, and no response—try using a different compatible power adapter, especially if the original one may be damaged.

Next, inspect the power cable for any visible damage or fraying. If you're using a battery-powered Echo (like the Echo Input Portable), ensure it's charged or try plugging it in directly. For Echo Show devices, a faulty screen or backlight may make it seem like the device is off when it’s not—listen for any sounds when plugging it in. Also, try holding down the Action button (the one with a dot) for 20 seconds to see if it triggers a restart or reset.

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If none of these steps work, unplug the device, leave it disconnected for a minute, and then plug it back in. Persistent issues could indicate internal hardware failure. In that case, contact Amazon customer support for repair or replacement options, especially if your device is still under warranty. Avoid opening the device yourself, as this voids the warranty. Keeping your Alexa devices in a cool, dry location and using only official power accessories helps prevent power issues in the future. Regular updates and careful handling can also extend the life of your Echo device and ensure it remains responsive.